Personal Injury FAQ

Yes. We like it that our clients feel they can trust us enough to call us about other problems in their life, knowing that we’re happy to help and without fear of being batted off or sent a bill. It’s what we’re about and lets us know that we are getting things right. We’re always available to help our client’s if they need help with any legal matter. If we can’t help them ourselves, we will recommend a solicitor who can and who we know our clients can trust. We are very happy to do this for our clients, both old and new.

The amount of compensation you will receive depends on a number of factors, including

• The seriousness of your injury, illness or complaint.
• Whether you have lost earnings or wages, whether you have paid expenses and whether you will lose earnings or pay expenses in future.
• How much extra support you have needed so far and will require in future.

Each case and each compensation award is different. Please Contact us if you wish to discuss in detail how much compensation you will be entitled to – even if we are not administering your claim -and we’ll be happy to help. There is no obligation to to use us after we’ve given you some advice.

This is a difficult question to answer, since there are lots of factors which influence how long it takes to administer a claim. If your claim is a straightforward RTA, where you have suffered a relatively minor whiplash type injury, then it may be possible for us to administer your claim in three months or so. However, if your claim is complex Clinical Negligence claim where you have suffered serious injuries, then these claims can take several years.

Much depends upon whether the Defendant in your case accepts that they are responsible for your claim. If they continue to deny responsibility all the way through, then it will be necessary to take your case to Trial. Don’t worry! Just over 1% of the claims we administer ever get to Trial.

On occasions, our client’s recovery from their injuries may be complicated and very occasionally we have to wait several years to be certain how their injury is going to be in the future. If one of our client’s condition is going to deteriorate, such that they will no longer be able to earn the same salary and provide for their family in the future, then it is important that we explore this fully, before we settle their claim.

At The Claims Partnership, we do not boast that we will administer your claim faster than anyone else. We always work as speedily as possible, but our priority is to provide a premium legal service, where every aspect of our client’s life and claim is explored and where our client compensation is maximised.

At the start of your claim, during our initial conversation, it should be possible for us to give you some indication as to the time frames for your claim. Please ask us how long we think the claims process will take and will do our best to let you know.

At The Claims Partnership, we try to make things as simple as possible. All our services without exception are offered on a No Win/No Fee basis. We have three simple rules which apply to all those No Win/No Fee claims:

• We do not charge our clients anything until the day we pass on their compensation award.
• We guarantee all our clients a minimum percentage of the compensation they will receive in every case.
• We will agree that minimum compensation percentage with our clients before we start work on their claim.

We understand that approaching a Solicitor is sometimes intimidating and off putting. At all times, will do everything to explain everything to you clearly, in simple terms.

Please see our dedicated page on our No Win/No Fee Services.

Yes. It is a human right well established within English Law that a UK citizen is able to instruct the solicitor that they choose. This includes a right to change a solicitor part way through your claim if they are unhappy with their service. Please telephone or email us to discuss your situation if you would like to transfer your claim. We are frequently approached by clients injured in Road Traffic Accidents, whose insurance company have ‘appointed’ a solicitor to work for them. We are always happy to take over claims in these circumstances.

Of course. The Claims Partnership have a nationwide client base. Approximately 75% of our clients do not live locally. We love to meet our clients in person where possible, but are able to provide the same levels of service and establish the same relationships, no matter whereabouts in the UK, or the world that our client’s live. A solicitor’s expertise is more important than location. We firmly believe that our skills are such that we can help you wherever you are.

We do not charge our clients any upfront fees or fixed sums. All our claims services are No Win/No Fee, which means that we do not charge our clients unless we win their claim.

When we win, we take out a fixed agreed percentage of the compensation we negotiate for our clients. This ‘success fee’ is taken out on the day we transfer the compensation money to our clients.

Please see our page The Claims Partnership Costs for more details.

Yes, we offer free initial consultations and advice. We do not charge for any of our services until the day we deliver your compensation payment. Even if your question or problem is not within our area of expertise, we are happy to help and point you in the right direction or to do whatever we can to assist.

It’s important to us to help out our clients, or anybody who thinks they might benefit from our advice. We’re not one’s for watching the clock either!

Yes. Arranging for Rehabilitation and Support is one of the first things we consider when we start our administration of your claim. We believe that Rehabilitation can help our client’s and their families deal with the difficulties caused by their injury and help them to recover quicker.

We have contacts with Clinicians and Rehabilitation Experts throughout the country. We regularly monitor the service provided to our client by Physiotherapists, Psychotherapists and Rehabilitation Agencies, to ensure that our clients are directed towards the best experts.

We proactively put pressure on Defendant’s and its insurance company to pay for rehabilitation even when we do not have an admission of liability from them.

Does The Claims Partnership carry out home visits?

Yes. If you are housebound, in hospital or have difficulty in visiting us, then we are more than happy to visit you. We are also happy to arrange for an agent to come to visit you at your home or place of work to explain any of the technicalities of the claims process, our No Win/No Fee Agreements or your claim generally.